MSI’s Distance Communication Maintenance System (DCoMS) is designed to be the eyes and ears of a remote Subject Matter Expert (SME) for field-based troubleshooting. DCoMS provides multiple video feeds, two-way audio and text over bandwidth constrained, secure networks. This enables the technician in the field to quickly and accurately communicate the nature of the problem, and the remote SME to solve it without the cost and delay of travel. Cybersecurity is paramount, and the system is designed to optimize communication based on available, and often limited, bandwidth.
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