Mechanical Solutions, Inc. Privacy Policy

Mechanical Solutions, Inc. (MSI) would like to thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions with MSI. We hope this privacy policy statement will answer any questions you may have, but if it does not, please feel free to contact us at the email address or postal address shown below.

This statement is organized as follows:

Contents

A.    Online Privacy/ Marketing Contacts and Privacy

Information collected from online visitors

Entities collecting personal information

The Use of Personal Information Collected

Updating Personal Information and “Opting Out”

Changes to This Policy

B.    Third Party Sites

C.    Technical Support, Special Cases and Privacy

Information Collected in Connection with Technical Support and the Use of that Information

1.    Online Privacy/ Marketing Contacts and Privacy/License Activation and/or License Registration and Privacy

Information Collected from Online Visitors

In general, you can visit the MSI website without telling us who you are or revealing any personal information about yourself, such as your name, phone number or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.

Our web servers also collect information such as number of visits, average time spent on the site, pages viewed, etc., but this information is not traceable back to an individual user. MSI uses this information to analyze how people use our site and generate ideas on how the site might be improved.

Some of our web pages utilize “cookies” so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you have registered for a seminar so that the next time you visit the site we recognize you are a registrant. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Occasionally you may be asked to give use more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey or enter a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information.

Entities collecting personal information

The information provided at this site is collected by Mechanical Solutions, Inc., 11 Apollo Drive, Whippany, NJ 07981-1423. Its telephone number is 973-326-9920.

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.

The Use of Personal Information Collected

MSI may use the personal information you provide us for a variety of purposes, including registration, authentication and marketing. We may use the information to inform you of special offers, contests, upgrades and other MSI products and services that may be of interest to you. When you are a customer of MSI products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes.

If you do not wish to receive information about additional MSI products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.

MSI stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to MSI, you agree and consent to MSI's storage and usage of this information anywhere that MSI and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.

MSI may also disclose such personal information if required by law or if MSI believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of MSI, our customers or the public.

2.    Third Party Sites

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. MSI is not responsible for the content or privacy practices of any non-MSI website. Please review the privacy policy of such other sites before providing them with your personal information.

3.    Technical Support, Special Cases and Privacy

Information Collected in Connection with Technical Support and the Use of that Information

Generally, MSI's technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. MSI may use this contact information to respond to support inquiries and/or to request additional information from the customer.

Occasionally MSI must obtain files and/or model information to Assist it in diagnosing their technical support issues. MSI may share model and file information provided by a customer with a licensor of technology that is included in the MSI product if MSI considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.

Some third party software that interoperates with the MSI software, such as the Microsoft VISTA operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide it.

MSI also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the MSI software.

We hope this policy statement helps you understand SolidWorks' practices with respect to your personal and business information. If you have any questions or concerns, please contact us as indicated above under the heading “Updating Personal Information and “Opting Out”.

Rev. January 2008